Throughout the shipping process, our drivers use tested and proven transport methods, all designed to keep your vehicle secure and undamaged from pick-up to delivery.
Your driver will do everything they can to ensure that your vehicle arrives at your final destination in pristine condition. In the rare case that your vehicle sustains any damage between pick-up and delivery, you’ll have full insurance coverage for any financial losses, and our agents will be available to help guide you through the process of filing a claim.
Ensuring a safe ride…
When the driver arrives to pick up your vehicle, the two of you will perform an inspection and fill out a Vehicle Condition Report, also known as a Bill of Lading. In this report, you will document the current condition of the vehicle and any marks or damages that you find. You and your driver will each keep a copy of this report for future reference.
After the inspection, the driver will load your vehicle onto a carrier. No matter which type of carrier you choose (open, enclosed, flat bed), your vehicle will remain on the same carrier for the entire journey. This minimizes the risk of damage during loading and unloading.
Your vehicle will also be secured onto the carrier using professional equipment, and your driver will be required to stop at regular intervals to check that your vehicle is still secure on the carrier.
… and keeping you insured.
Upon delivery of your vehicle, you (or the designated delivery contact) and the driver will perform another inspection, checking for any new damage that occurred after pick-up.
As you perform the post-delivery inspection, have a towel or rag on hand to wipe off any dirt (sometimes it’s difficult to tell if a vehicle has been damaged or is just dirty), and be prepared with a camera in case you need to take pictures of any damage.
If everything looks good, the two of you will sign the condition report and each of you will keep a copy.
If you find damage, you’ll need to note it on the Bill of Lading and get the driver’s signature.
You should make sure the driver signs before you pay them, as it’s impossible to file an insurance claim without the driver’s signature on the Bill of Lading. Then ask the driver where to file your claim, as each carrier has a different insurance provider.
Feel free to contact us for help in filing your claim. Our agents are happy to answer any insurance-related questions and guide you through the process of receiving compensation for your damaged vehicle. Additionally, if your driver does not give you a Bill of Lading at pick-up and delivery, or if they refuse to sign, contact us immediately.